Shipping & Payment

How are orders shipped?

The shipment of small or medium weight and volume products is done with the courier company SPEEDEX.

How long do orders take?

Orders related to ready-made products are sent within 2 days. Otherwise, they are sent within 5 days, depending on the case. In this case you will be informed about the indicative delivery date.

What is the shipping cost?

Shipments up to 2 kg

  • 2,80 € for within city shipments
  • 2,90 € for shipments to land Greece
  • 3.00 € for shipments to island Greece

For every extra kilo

  • 0.80 € for within city shipments
  • 0,90 € for shipments to land Greece
  • 1.00 € for shipments to island Greece

Additional services:

  • Cash on Delivery Service: € 1.50
  • To Remote / Inaccessible Areas: € 1.00
  • Saturday Delivery: € 2.03
  • Morning Delivery until 10:00 am: € 3.73

The above prices are without VAT. On the Checkout page you can calculate the final shipping cost.

What are the payment methods?

Credit, debit or prepaid card

You may pay for your order using credit, debit and prepaid cards of Visa, Mastercard, Maestro, American Express, Diners. By choosing to pay by card, you will be transferred to the Alpha e-Commerce secure payment system, while after the payment you will be transferred back to the online store to complete your order.

PayPal

By choosing to pay via PayPal you will be taken to the website of the specific service where you can pay through your PayPal account. No personal information (including credit card number) is stored by our system during this process. The correctness and security of your transactions is guaranteed by the PayPal service.

Bank transfer

Alternatively, the buyer is given the opportunity to make his purchases by money transfer – deposit in the following bank accounts:

ALPHABANK BANK

IBAN: GR5001403100310002101413013
ACCOUNT BENEFICIARY: SOFIA HATZIGEORGIOU

The name of the buyer or the order number must be indicated on the depositor details. The deposit receipt is then sent to the e-mail [email protected]

Pay on delivery

Payment is made in cash to the courier company employee. The cost of the service is € 1.00 extra.

Returns & Changes

How can I return a product?

If for any reason you are not satisfied with your purchase, all or part of the products can be returned. You can choose to change with another number or color, change with another product or issue a credit invoice for later purchase.

  • Return of products is accepted within 5 days from the date of receipt of the order by completing the return request that you will find on our website and after notifying us by phone within 24 hours of receipt of your order at 6982570906.
  • Necessary condition for the return to be accepted, is the product to be in the same excellent condition in which you received it (ie not to have been damaged, damaged, not washed or worn beyond the test) with the labels and the original packaging .
  • Every return must be accompanied by a retail receipt.
  • The responsibility for the return of products to our warehouse lies solely with the customer. That is why you must make sure that the product is very well packaged when it is returned.
  • The Camiseria store reserves the right to refuse returns when during the detailed quality control of the products returned to our warehouse, a defect is found.
  • After 5 days from the date of receipt, no return is accepted.

Products to be returned are sent exclusively to the following address:

Spyridi 27
Volos, 382 21

In which cases are refunds not accepted?

  • custom products.
    products marked “OFFER” in their description.
    products that have the indication in their description “NOT RETURNED”.

What is the cancellation policy?

For any order cancellation (in whole or in part) you must send an email or call 6982570906 (Mon.-Sat 09.00-14.00 \ 17.00-20.00) (excluding holidays).

This option is given to you, for 1 hour after placing the order. After this time it will not be possible to cancel and you will now be able to return or change your order after first receiving it. In this case you will be charged the shipping and return costs.